XianSalonika Villas, Muthangari Rd, Lavington, Nairobi
I just tried their delivery service to surprise my friend for their birthday...It has been the most disappointing decision I have made today. First I arrange for 12:45pm delivery and by 1pm the food is not even ready. The food finally gets delivered at 2pm after lunch period is over!!!! So my friend did not have their lunch as they knew something was being brought but it finally came when it was too late and work was back in session. On top of this, despite my office being barely 100metres from the restaurant, they still charge me delivery charges. Having known how disappointed I was, nothing no attempt was made toward service recovery and only empty apologies and phrases of "we are only human" were made. I cant recommend this restaurant for a surprise arrangement but perhaps if you go dine there the service might be better.
Only had one type of juice. Overall enjoyed the experience
Did not visit the bathroom
Really enjoyed our short time at Xian. Next time will try to get there early to enjoy the ambience. They will be seeing more of me.