TrattoriaKaunda Street, CBD, Nairobi
Was there for lunch on valentines day. The place was pretty full. However, if you are on lunch expect to at least take an hour and a half. Considering we only ordered mains, it took too long to come out of the kitchen and worse still, they brought out my partners main while i waited 10 minutes for mine which is a no-no. Food ordered together should come out together!!! The bread rolls were really hard like had sat out for a while or a failed bake. The mains were however really good. Had the seafood stuffed ravioli which was really good albeit a bit too over seasoned. The portion size was wanting so i had to eat them with a bread roll. would have been really nice with a salad, instead of just 4 pieces of ravioli. The rock fish was really good i shall order that next time (though over seasoned- the chef must have a heavy hand). I love this place but a 1 hour lunch break most days is a luxury. Wish the food dint have to take so long coming out of the kitchen. Otherwise its impossible for a time conscious lunch.
Terrible Experience!- Never Got Any Foof- 16 Nov 2016
I arrived about 8:30pm and was joined by a friend a few minutes later. I was drinking the Dawa and I asked for some hot water but I had to ask 3waiters before it finally came. As for the food I ordered for Grilled Liver, mashed potatoes and Spinach and Dessert (Crepes with fruits and yoghurt). The waiter was quick to take the order but did not bother to ask if we needed any more drinks. 30minutes after ordering I called one of the waiters and asked him to check on my food. He never came back. I called a second waiter 10minutes later and asked him to check on my food. He too did not come back with feedback. My friend sent yet another waiter and at this point i was agitated so i walked to the counter and asked the lady in black. She went to check and came and told me that they had made the wrong order(steak) but they were going to redo it. This was now almost 50minutes since I ordered and so I just told them to forget the food and give me the dessert. The manager - Kamau came to speak to us and it at this point that we found out that the waiter who took my order did so and left work. He apologized and asked to reconfirm my dessert order. I pointed it out to him and he left for the kitchen. After another 15minutes I could barely wait anymore. On going downstairs the manager was actually in the kitchen trying to make the dessert as the chefs had all left and gone home. This was just too much and I just stormed out. I spent over 1 1/2hrs at the restaurant and did not get any food. Needless to say I cannot recommend it to anyone and will definitely not be going back either!
I had the Risotto Ottomare and it was actually pretty good. Rich, filling ... I didn't finish my meal and trust me when I say that is such a rare occurrence. Service wasn't bad at all, maybe because it was Sunday evening. I was really apprehensive about that given all the reviews below. All in all not a bad first impression, but I'm also not sure if I'll be back. I don't know why but it just didn't stand out for me. Also, the menu is too extensive for me to be confident that the chef knows how to make each and every dish really well.
Beware! The service absolutely sucks here! I normally don't write reviews but Gay Karoake and his team were so deplorably disrespectful that I had to warn others. While visiting Nairobi for work assignment, our team decided to stop in the restaurant for drinks and snacks before going to a dinner meeting. We were refused service because they do not like serving drinks only on the balcony. So we ordered pizza! Again refused because, pizza was not enough. It was later determined that the waitress was just not able to think for herself but it all stems from customer service training. What a horrible experience for first time visitors to the city! Find someplace else...Osterria is better Italian food and they'd age well trained staff.
I was shocked by the poor service all round. This was shared by the table next to us who complained loudly about cold food and rude attendant.
The worst yet came through the when the desserts were delivered. The shock of ice cream tainted with sour yucky soap was unbearable. What is worse, after complaining the first time and the restaurant admitting that the dessert was tainted with soap, they brought another set that was equally tainted.
This was beyond sad but an affront to the high pedestal that the general public places this historic restaurant. I really hope that the situation will be addressed, it would be a shame to see Trattoria go.
I got good service here, and the pizza's were amazing. The crust is thin enough for you to savor the juicy toppings and cheese. My friend had the fish and mash potatoes which I had to take a bite of and the fish was well grilled. I also like the fact that they bring bread and butter to your table as you wait for the food, gets your appetite going.
nothing much to write home about... what normally puts me off is is a menu is as thick as a novel, which is the case in Trattoria... there is no way a kitchen can handle so much variety consistently well. The food is average, a bit internationalised Italian version, too greasy and too bland to rate it any higher. We went few times, as it was conveniently located, but haven't been back since we discovered La Salumeria, the real deal when it comes to Italian food in town.