Arbor PlaceNext to Ebru TV, James Gichuru Rd, Lavington, Nairobi
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The place wasn't full but the only free seating had no shade or cover and the sun was right overhead. My friends and I might as well have been sitting on the beach with no umbrella. It was very hot. After 20 minutes of not being served I had to walk to the kitchen to place my order. The staff were few but also only hanging around the kitchen even when they were waiting up to 10 minutes for the order to be prepared, instead of checking on their guests. We also had to walk to the kitchen to pay because nobody tended to us after bringing our meal. We wanted pork chops but they were out of pork chops. Not a great experience, I don't see myself going back there.
I enjoyed the ambience which is about the only thing I did. The service is quite slow and the staff inattentive. Completely not child friendly. I came here on recommendation but it was an utter disappointment.
The Arbor place is unique... The fresh air... The plants surrounding you.. I love it. It was the best birthday location in Nairobi. I got lost a bit though, I didn't spot the signage until I passed it and there are not many points to turn. But in general I LOVED MY EXPERIENCE. Best birthday location..
Made a reservation in advance, was on time but got our food after 2hrs and it wasn't hot. The burgers are not all that plus we got served last even after coming here first. Wouldn't come back ever!!!
food was amazing though it took quite a while before it arrived.However the manager and staff could do with a lot of improvement in their customer service delivery.They did not seem too enthusiastic or at least not to us.They should also be considerate to non-smokers and have a distinct no-smoking zone.