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Didn\'t get to use your bathroom. The facility is very cosy and warm and having the manager walk around ensuring the clients are fine etc is really enviable - good stuff right there. However, a lady who demanded us move from a table for 4 to a table for 2 could have done a better job. I am also in the Hospitality Industry and surely, there is a way to ask kindly a client to be seated on a different table. We found her to be rude. Sorry, can\'t remember the names. But the waiter who served us was indeed overwhelmed but he for sure delivered without delay. Thanks!
Sadly, my family was led to a less than ideal table that was directly in the path of waiters and diners walking by. We were moved with little fuss to a table of our choice. Unfortunately too, my Osso Bucco was either overcooked or left under a heater in the kitchen for too long. It was chewy and tough. Not the best time I've ever had at Osteria, and sadly the Lenana Road branch is a pale reflection of what it once was.
What a disappointment! We came for late dinner and were looking forward to the nice garden setting and good food. We were just ordering the starters when the waitress turned around and left abruptly without. A few minutes later, another waiter came to ask for our orders, we explained what had happened and placed our orders for the main course. They obviously did not align - the mains came while we were still having our starters and we had to shuffle plates to make room on our table. To make it worse, both the risotto and the pasta were still hard - I mean hard, not al dente. Our personal highlight, however: another waiter came, grabbed the pepper mill on our table, tested it on our tablecloth and disappeared with the mill, leaving ground pepper on our table. All without saying a word.
I had the beef lasagna, it was a little cold, i am guessing because it was prepared before the lamb chops my partner ordered. Presentation was not that great, i feel like something has changed from the attention to detail Osteria used to have about 5 years ago. The experience was ok...not as great as i hope.
The place is run-down and the staff do not seem motivated to provide a dining experience to customers. The location has great potential, especially the outdoor area, but it is not taken advantage of...