Olpul Steak House & GrillTwo Rivers Mall, Limuru Road, Nairobi
Map & Location View Directions
Total mess. First off the tables were not very stable. There were no napkins throughout the meal. They messed up the orders, heres how it went down. We ordered three ribeye steaks, one medium, one well done and one medium rare, a hamburger and a medium fillet steak. The Hamburger and the medium rare ribeye and the the medium ribeye were brought to the table in order, however the fillet and well done ribeye were the problem. The well done ribeye was brought as a medium rare ribeye and the medium fillet steak was brought as well done. We kindly requested them to take back the steaks and correct their mistake however shortly after they brought back the steak only to realize that the person who had requested for a medium fillet received the medium rare ribeye that was served to another person on the table and the other who ordered the well done ribeye was served the well done fillet, they basically switched the meats and thought we were foolish and ignorant to not realize. The manager was not apologetic and told us to wait for the order to be corrected a second time. They finally got the order right the third time. Total waste of time and money. Not worth your visit. The chairs weren't comfortable. Poorly trained staff. VERY! Disappointed in comparison to the expectations i had for Chef Patricks food.
We were checking out Two Rivers Mall for the first time and decided to give this restaurant a try. The service was horrid from onset that we had a different waiter by the time we were leaving. I presume the initial waitress serving us was soo bad that she had to pull a disappearing act and left!
For the price we were paying (average 1.5k -2k) I expected good service. Some of the let downs
- We had to ask for a drinks menu (three times)
- They had no water. What restaurant serves no still water?
- Given that most of us were eating steak or ribs, its not rocket science to know one has to wash their hands...why should I beg for wash cloths?
- The empty salt shaker
On the positive side the food was ok albeit a 40 min wait. The male waiter handled us well - the female waitress needs training.
We are never going back