Ocean Basket KarenLower Ground Floor, Karen - The Hub, Nairobi
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One of the best seafood restaurants in Kenya I really like the Ocean basket at The Hub.
Awful!!!!!! Firstly they took forever to bring our food; a salad and prawn dish ( should be quick, you would think). The prawn meal came with a side of butternut mash, but they did not have any. We then asked if they could substitute their creamy spinach instead. The response was a solid "No!". I literally had to fight the waiter and finally asked to speak to the manger. The waiter left to talk to the manager and came back ten minutes later to say that the would provide us with the spinach. Then we waited sown more. I finally told the waiter that if the food did not come within the next five minutes I was going to leave. The food finally made an appearance only to find that they forgot to add the salad dressing to the worst salad I have ever tasted. It was a bean and octopus salad that was very clearly kidney beans out of a can, some old cherry tomatoes and three pieces of lettuce( they had the audacity to charge 850/=! For that crap) I had to return it, it was then that the manager made and appearance saying that he was sorry. No attempt was made to make up for the terrible service, food and inconvenience! This reastaurant should close. I will never go to the one at the hub again!!!!M
What really stood out for me at this branch was the exemplary service. The servers paid attention to detail and were really helpful and polite. However, when it comes to the food and ambience, I would recommend the Ocean basket at the oval.
Ate at an OB in SA often, so let's try them at The Hub. Service good, ambiance so-so. White house wine ok but pricey and rolls + relishes -on the house- fresh. Salad had a good piece of feta and plump Kalamata olives, but no dressing. The wasabi was a dead giveaway: brown at the edges from old age, yuck. Each and every piece of sushi was dry, tasteless and stale. The prawns and pieces of tuna were minuscule and the 'spicy' in the California rolls consisted of a dash of paprika powder over the mayonnaise [!!] on the top. Sushi at OB in The Hub? A disgrace!
I have been served RAW Fish twice at your restaurant. The Manager could only say "Pole"