Mayura WestlandsKenrail Towers, Westlands, Nairobi
Was soo looking forward to eating here for NRW but what disappointment.
Food was okay but not great either. Service was extremely poor - ordered a drink and never got it even after requesting it twice. Had hair in my food and the waiter tried to justify how hair blew onto my plate from the air and never offered to rectify it. The waiters were confused and all over the place.
Been ordering specifically chicken tikka occasionally from Mayura for the past 2 or so years. The last time I ordered it was not fresh. I explained to them and despite my request for them to replace my food the manager and chef refused. It would have cost you nothing but saved our relationship. You have just lost me and my family as a customer. Never again. Vincent. Karen
Went here for NRW 2018 and loved it. It was definitely value for money- for 2000 shillings (about 20 USD) we got a starter, main course, dessert and a mini cocktail. The food was tasty and filling.
The service is also really good. The manager/owner came over to the table to welcome us and checked on us throughout the night. Our waiter was attentive and the courses were well paced.
The restaurant is large and has plenty of space- there are also a lot of different seating options- indoor, outdoor or upstairs. The decor is a bit over the top but you get used to it and it actually works for the space.
Would definitely go back.
Visited for the NRW; food was good however the staff misled us to think that the free drink was available with their lunch menu after we had claimed it on the app. Therefore we ended up paying for our drinks and lost our free drink voucher
Good food. Service is a bit all over the place.