Lucca

Villa Rosa Kempinski, Westlands, Nairobi

Restaurant Information

  Restaurant Operating Hours
Mon 12:30 – 22:30
Tue 12:30 – 22:30
Wed 12:30 – 22:30
Thu 12:30 – 22:30
Fri 12:30 – 22:30
Sat 12:30 – 22:30
Sun 12:30 – 22:30

Reviews Recent Popular

Betty Ngaine

I came hia for the pizza fest and the pizza was amazeballs

Keval Shah

Lucca, in Villa Rosa kempenski, the supposedly tantalising and intoxicating restaurant is trying to pull off a scam in the pizza week offer of buy 1 get 1 free. They expect a pizza per person to be ordered, which the incapable waitress did not even specify initially, and obviously completely disregarding the fact that there would be wastage off food. So on a normal day they may allow 1 Pizza between 2 people, but on offer week they expect 2 people to have 2 pizzas, though their revenue stays the same, so defies any logic. Service is slow and terrible would be an understatement. They serve mains in the small starter plates, maybe coz it was an Pizza offer week?? We were billed for 4 pizzas instead of 3 we had and when we complained the manager Amali insisted as per the terms on Eat Out website we had to order 5 Pizza between the 10 of us so why bill 4 instead of 5?? Unless you are trying to pull a fast one? Anything you request will take long, mistakes in the bill, and they don’t have the spine to admit they made a mistake and on top of that when we asked for the managers name he insisted that we should put it up on every social media even. So for those willing to experience 3rd class service in 5 star hotel, please do visit lucca. Appalling !!

Keval Shah

Lucca, in Villa Rosa kempenski, the supposedly tantalising and intoxicating restaurant is trying to pull off a scam in the pizza week offer of buy 1 get 1 free. They expect a pizza per person to be ordered, which the incapable waitress did not even specify initially, and obviously completely disregarding the fact that there would be wastage off food. So on a normal day they may allow 1 Pizza between 2 people, but on offer week they expect 2 people to have 2 pizzas, though their revenue stays the same, so defies any logic. Service is slow and terrible would be an understatement. They serve mains in the small starter plates, maybe coz it was an Pizza offer week?? We were billed for 4 pizzas instead of 3 we had and when we complained the manager Amali insisted as per the terms on Eat Out website we had to order 5 Pizza between the 10 of us so why bill 4 instead of 5?? Unless you are trying to pull a fast one? Anything you request will take long, mistakes in the bill, and they don’t have the spine to admit they made a mistake and on top of that when we asked for the managers name he insisted that we should put it up on every social media even. So for those willing to experience 3rd class service in 5 star hotel, please do visit lucca. Appalling !!

Winnie Akinyi

It's the best place to have a good meal. The services are great

Simply  Nav

The ambiance and interiors are great, the staff are attentive. I have one thing to say about the menu for NRW....it was disappointing. Luca was a let down this time.

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