Galito's Valley ArcadeKobil Service Station, Gitanga Rd, Lavington, Nairobi
Usually get dinner at Galitos Valley Arcade and the food is usually good.However, there is a slim lady named Iree who was there on Friday 9th September 2016 and she was very rude and sarcastic. Order for a plain quarter chicken was to take 15min but ended up taking close to 40min! She did not offer any explanation or apology but rather just looked at my receipt and gave it back saying wait. Almost all customers were complaining and she turned other away saying if they want to order they be prepared to wait for 1 hour. Horrible customer care skills.
Decided to use their home delivery for the first time a week ago but was highly disappointed..Food is good but very poor customer service. Called several times to ask about my order as I was told it will be delivered in an hours time and spoke to the same lady each time I called to find out about my order and she was very sarcastic and kept telling me the same story over and over again. However delivery man was very friendly.
pathetic delivery services.was told my order would be delivered in 1hr 15mins,waited 2hrs 30 mins.it was evening by then,very unreliabe.
Poor Customer Service. I Called the number above and was transferred to three people all just for a simple order of lunch. Poor communication skills as well.