Darshani's Review ‹ Back to Eastern Garden Chinese Restaurant
Although the food is not bad and quite fairly priced, their service is sorely lacking. For starters we had the hot and sour soup with chicken which was lovely, and we also ordered the spicy crispy pork. Unfortunately the pork was extremely bland and tasted of nothing at all - therefore naturally we sent it back to the kitchen and the waiters said they would tell the chef - which was fine with us. Next thing we knew, George, the chef and owner came out of the kitchen and stood in the middle of the restaurant and started ranting about how we could not send the food back and he would charge us anyway regardless - in front of all his other customers! This is absolutely unacceptable. We were absolutely prepared to walk out without paying for anything at all. It just goes to show how customer service in Nairobi is pathetic. The main course was all good but our whole experience was totally ruined by that and I don't think we'll be going back to Eastern Garden any time soon.