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Good classic food, including burgers, breakfast, pasta, Pizza, salads, soups, sandwiches and the like. Service can vary, but usually good assuming it is not during peak times. Best part is the bread, consistently good quality and affordable like other small bakeries. Considering they are all over Nairobi they easily have the best bread in Nairobi.
I love Artcaffe, though last night, the food was okay, but the service was mediocre. Things like home-made chilli took over 15 minutes to be brought, and it wasn't even as spicy as usual. Different quality in foods in different locations is bad for Artcaffe. Then, they ran out of hot chocolate on an early Saturday night. What even? The ambience and service was okay though.
I have had several meals here and very few have been disappointing (once I got the thai chicken salad and it had a foul smell). However, they need to improve on their services. It's hard to get a waiter to pay attention to you. All in all, the ambiance and food get's a 10/10 (and a higher score for their pastries!)